FAQ ACCESSIBILITY OLG STAGE & AVALON THEATRE

How can I purchase tickets for accessible seating at the OLG Stage and the Avalon Theatre?

OLG STAGE

For entertainment events at the OLG Stage, tickets for accessible seats are available online through Ticketmaster at ticketmaster.ca. To view available accessible seating ticket options, select “Filters” and turn on “Show Accessible Seating”. Subject to available inventory, accessible seats may also be purchased by phone through Ticketmaster at 1-855-682-6736.

AVALON THEATRE

To purchase accessible seating tickets, please contact Fallsview Casino’s Call Centre at 1-888-325-5788, daily from 7am – 12:30am for assistance. As accessible seating inventory is limited, we encourage guests to contact the Box Office as soon as possible to discuss available ticket options.

How many accessible seating tickets can I purchase for an event?

You may purchase up to two (2) accessible seating tickets per order: one (1) ticket for the guest requiring accommodation and one (1) ticket for a support person or companion. Guests are encouraged to purchase accessible seating tickets in advance to help ensure availability.

I’ve already purchased tickets but now require accessible seating. What should I do?

If your accessibility needs change after purchasing a ticket, please contact Fallsview Casino’s Call Centre at 1-888-325-5788, daily from 7am – 12:30am or visit the OLG Stage Will Call or the Avalon Theatre Box Office on the night of the event. Our team will be happy to assist if possible.

Guests are encouraged to contact the venue as soon as possible to discuss available options and accommodation needs.

Is the General Admissions Pit (“GA Pit”) accessible?

Yes. Accessible viewing areas are available in the GA Pit for guests who use wheelchairs or other mobility devices and wish to enjoy the GA Pit experience. Guests should purchase a standard GA Pit ticket. Upon arrival, our team will be happy to assist and direct you to the GA Pit accessible viewing area.

Someone in my party requires wheelchair accessible seating, but accessible seats were not purchased in advance. What should we do?

Please visit the OLG Stage Will Call or the Avalon Theatre Box Office as soon as you arrive at the venue. Our team will be happy to review available seating options and make every effort to accommodate you. Please note, accommodations are subject to available inventory at the time of the event.

I did not purchase my tickets through Ticketmaster and now require accessible accommodation. What should I do?

Ticketmaster is our only authorized ticket seller. If your tickets were purchased through a third-party seller, we are unable to provide refunds, exchanges, or modifications to the original ticket purchase. Guests must contact the third-party seller directly to discuss any available options.

If I have an Access 2 card, does my support person still need to purchase a ticket?

Yes. The OLG Stage and the Avalon Theatre are not participating venues in the Access 2 Card program. All guests entering our venues, including support persons, must have a valid ticket. Support person tickets are subject to standard event pricing.

I am attending with a service animal. Is there anything I need to know?

A person with a disability may enter the OLG Stage and the Avalon Theatre accompanied by their guide dog or service animal in areas of the venue that are open to the public, unless the animal is excluded by another law. If a service animal is excluded by law, other measures to provide services to the person with a disability may be used. For the safety and comfort of guests and their service animals, guests attending with a service animal must purchase an accessible seating ticket.

For additional information, we encourage guests to review the Niagara Casinos Service Animal Policy.

Are assistive listening devices available at the venue?

Yes. Assistive listening devices are available for guests and may be signed out from the OLG Stage Will Call or the Avalon Theatre Box Office, subject to availability.

Can I keep my walker or mobility aid with me during the performance?

Upon arrival, walkers and mobility aids will be tagged by our team and securely stored for the duration of the performance. They will be readily available for retrieval at any time should you require it during the event, as well as at the conclusion of the performance.

Is accessible parking available at the OLG Stage?

Yes. Accessible parking for the OLG Stage is available for purchase through Ticketmaster, subject to availability. Guests who have purchased accessible parking must enter via the Hilton Hotel parking lot, located off Fallsview Boulevard, and present their parking confirmation along with a valid accessible parking permit upon arrival. The accessible parking permit must remain clearly displayed in the vehicle at all times.