COVID-19 Update

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Niagara Casinos COVID-19 Updates


Fallsview Casino Resort and Casino Niagara have temporarily closed.

It has been over a month now since we temporarily closed our doors on March 16, 2020 at Fallsview Casino Resort and Casino Niagara. After almost 24 years, the lights are off, the floors are silent and we are standing with the world in quiet solidarity as we work to fight this together.

As the days continue on, we want you to know that we are thinking about you our friends, communities, country and global community. These are unprecedented times, and we want to send our heartfelt thanks to all of the frontline responders. From frontline workers in hospitals to grocery stores, volunteers and everyone in between, there are so many serving our communities during this challenging time. We must also thank all of you at home practicing safe social distancing, your efforts truly make a difference.

We will provide an update on when the casino will re-open, taking into account guidance from public health authorities.

Fallsview Casino Resort has paused all entertainment. As this remains a fluid situation, please continue to visit our website and the specific artist page for updates on rescheduled performances and ticket information.

Customers can continue to monitor our website and social media channels for any questions they may have.


FAQs

Are Fallsview Casino Resort and Casino Niagara closed?

As a precautionary measure Fallsview Casino Resort and Casino Niagara have temporarily closed all casino and resort operations. Our top priority is the health and safety of our guests and associates and this decision is a reflection of that.

Please note that this closure includes the entire Fallsview Casino Resort property including the parking garage, hotel, restaurants, galleria, and gaming floor.

It is so important that we manage this situation as effectively as possible, so you can continue to feel confident visiting us in the future. Please know we have taken this action in conjunction with the OLG to ensure we are consistent with the recommendations of the province's Chief Medical Officer of Health related to the new precautionary measures for COVID-19.

When are the Casinos reopening?

As new information becomes available regarding when the casinos will reopen we will communicate any new developments. We will continue to take into account the guidance from public health authorities.

If you have any questions we encourage you to visit our website or follow our social media channels for the latest updates.

What will happen to my offers?

We are currently reviewing all offers and will provide more information as soon as possible. Please make sure you visit your MyPAC account for all updates.

Please continue to visit our website and the specific artist page for updates on rescheduled performances, cancelled performances and ticket information.

What is happening with my PAC card status?

Gold and Platinum card status was set to expire June 30, 2020. We recognize that these are unprecedented times and we have extended current Gold and Platinum cards and the earning period until September 30, 2020. You will retain all of your current rewards points and will be able to accumulate towards your current balance once we are able to reopen. Please visit your MyPAC account for current balance

What is happening with Entertainment?

All Entertainment at Fallsview Casino is currently paused. Rescheduled dates will be announced as soon as possible.

As this remains a fluid situation, please continue to visit our website and the specific artist page for updates on rescheduled performances, cancelled performances and ticket information.

I have tickets to a cancelled show, what now?

All complimentary tickets for the performance have been cancelled.

For purchased tickets, please visit your original point of purchase for a full refund. If purchased through Ticketmaster online, refunds will be processed automatically. For purchases made at the Fallsview Box Office, refunds will be available as soon as we reopen for business.

I have tickets to a postponed show, what now?

All complimentary tickets for the original performance date have been cancelled. Offers will be reissued at a later date.

All tickets that were purchased for the original date will be honoured. We encourage you to hold on to these tickets. Those not able to attend the new show dates are eligible for a refund at the original point of purchase. If purchased online through Ticketmaster you will be able to self-serve the refund through your My TM Account. For purchases made at the Fallsview Box Office, refunds will be available as soon as we reopen for business.

I have tickets, but the show has not been postponed or cancelled. What is happening?

We continue to review the situation daily. For shows that have not currently been cancelled or postponed please continue to watch our website and social channels for any updates.

Can I call the Call Centre?

Our Call Centre is currently closed. Please watch our website and social media channels for any updates.

What is happening with my hotel reservation?

Currently, we have cancelled all hotel rooms until the end of June. Please continue to watch our website for any updates.

Have more questions?

Please email us at using the form on the Contact Us page.