Niagara Casinos COVID-19 Update

Safety Guidelines & Updates

WE ARE EXCITED TO WELCOME YOU BACK
AND THANK YOU FOR PLAYING IT SAFE!

FALLSVIEW CASINO RESORT IS NOW OPEN!

Fallsview Casino Resort is now open 24/7 and offerings include the hotel, gaming floor, slots, electronic table games, select dining establishments, the parking garage and Galleria shops and dining amenities. Limited table games will be available at Fallsview Casino Resort starting July 30th. As we progress through re-opening offerings will be evaluated. All entertainment at Fallsview Casino Resort will remain temporarily paused until Provincial direction is given.

 

 

What are the hours?

Fallsview is now open 24/7.

What entrances can be used for guests?

Guests are only be able to enter through the main entrance and from parking garage at Fallsview Casino Resort.

Will there be capacity limits?

Yes, we have capacity limits on both the gaming floor and across property to ensure that physical distancing can be easily maintained.

Will Momentum Cards be required?

A Momentum card (or PAC card) is required by every person entering the gaming floor of Fallsview Casino Resort and Casino Niagara. Your contact information and the date and time of your attendance at Niagara Casinos may be disclosed to Canadian Public Health Authorities for contract tracing purposes, as required by law. If you do not have your Momentum card, or are a new visitor to our properties, we will be happy to provide one for you.

Is the casino open to the general public?

Yes, Fallsview Casino Resort is now open to the general public. Please remember when planning your visit to note that higher demand times will be during evenings and weekends. Please plan your trip accordingly.

Is the self-parking garage open?

Yes, the self-parking garage is open and available for guests to use. Parking is complimentary for Ignite cardholders and above only.

Parking for Ignite cardholders and above is available from the Murray Hill entrance on parking levels 1 and 2. Ascend and above cardholders can also park on level 3 from the Fallsview Boulevard entrance.

General parking is available on levels 5 and above. If you are not an Ignite cardholder or above, you will need to pay for parking before you leave. Parking rates will fluctuate and rates will be determined at the time of departure.

Can guests earn free parking?

Free parking will be available to Ignite cardholders and above. All other customers will be required to pay for parking. Rates will fluctuate based on day of the week.

How are capacities being managed?

Door counts are used to enforce the capacities.

What about capacity in the Galleria?

Yes, the capacity in the Galleria is also going to be managed to ensure that physical distancing requirements can be met.

What happens if we hit capacity?

Entrances and the parking garage may be temporarily closed.

Is Valet open?

Valet service is unavailable until further notice.

Can I pay with Cash in the casino?

Cash is accepted in the casino, but to increase safety, we’re encouraging contactless methods of payment (tapping credit or debit cards) instead of cash.

Is the PlaySmart Centre open?

Niagara Casinos has an ongoing commitment to responsible gambling. The PlaySmart Centre is open with the same health and safety and physical distancing requirements as the rest of the property.

Will buses be running?

Our bus transportation, including Safeway, charter buses and the Casino shuttle between Fallsview and Casino Niagara is temporarily paused as we re-open.

What Health & Safety Precautions should I expect to see when I return?

  • Face coverings are required to be worn on the gaming floor
  • Momentum cards are required to be swiped in order to enter the gaming floor to meet contact tracing requirements
  • Changes have been made to the gaming floor, Galleria, dining areas and more to assure that physical distancing can be maintained
  • Limited capacities across property to ensure that physical distancing can be maintained
  • Enhanced cleaning procedures across property
  • Easy access to hand sanitizer and sanitizing wipes
  • Additional signage to remind guests and associates of health and safety protocols

What are my responsibilities when visiting?

  • Stay home if you are not feeling well
  • Practice physical distancing by staying 2 metres apart from other groups.
  • Wear a face mask or face covering
  • Cover your mouth & nose when sneezing or coughing. If you use a tissue, put it in the garbage and wash your hands or use hand sanitizer right away
  • Wash your hands often for at least 20 seconds with soap and water or use alcohol-based hand sanitizer. Avoid touching your eyes, nose and mouth with unwashed hands

Do I need a face mask or covering?

Yes, face masks or coverings are mandatory while visiting our properties. You will be asked to temporarily remove your face covering safely for identification purposes as you enter the gaming floor.

What if I have a medical reason and cannot wear a mask?

If you have a medical condition that restricts you from wearing a mask, we kindly ask that you reschedule your visit for your own safety and that of our other guests and associates. Masks will be mandatory for all guests entering the gaming floor.

Why do I need a Momentum card to enter the casino?

A Momentum card (or PAC card) is required by every person entering the gaming floor of Fallsview Casino Resort and Casino Niagara. Your contact information and the date and time of your attendance at Niagara Casinos may be disclosed to Canadian Public Health Authorities for contract tracing purposes, as required by law. If you do not have your Momentum card, or are a new visitor to our properties, we will be happy to provide one for you.

What if a guest seems to be exhibiting symptoms?

If a guest begins to exhibit symptoms of COVID-19 while on the property, Security will be notified immediately and they will be isolated until they can safely leave, and the local public health authorities will be notified.

What happens if there is a positive COVID-19 case confirmed on property?

If a positive COVID-19 case is confirmed on property, enhanced disinfection procedures will occur, contact tracing by Niagara Region Public Health, and Niagara Casinos will follow all recommended directives and actions by Ontario Public Health and Niagara Region Public Health and Emergency Services.

Where can I learn more about the Momentum Program?

The Momentum Desk and VIP Desk at Fallsview are ready to help you with all of your Momentum questions.

Why did you change the rewards program from Players Advantage Club to Momentum?

As new members to the Mohegan Gaming & Entertainment family, we wanted to offer you a program that offers a more personalized experience while you plan your trip and visit our properties. Momentum offers you more choices so that you can design your visit with us based on your individual interests. Mohegan Gaming and Entertainment’s reward program Momentum has won numerous awards and offers you more flexibility and choice for your rewards. Therefore, it is a great fit for us!

What happens to my Players Advantage Club membership?

Your PAC membership and card number will automatically transfer over to Momentum.

What happens with my PAC card?

You can continue to use your PAC card, as it will continue to work in the slot machines and at Table Games. You are not required to get a new card, but you are able to get a new Momentum card printed at the Momentum Desks (formerly the Players Advantage Club) or VIP Services at Fallsview Casino Resort.

Why isn’t my PAC card working?

If you are having any issues with your PAC card, please visit the Momentum Desk and one of our associates will be able to assist you.

What is happening with my cards status?

Your status level will transfer to a new Momentum status. Your Momentum status and card type will be based off the Status Points you earned through your Players Advantage Club card. If you are unsure of your card status, please visit the Momentum Desk or your My Momentum account online.

What is happening with gaming offers?

If you had gaming offers active on your account as of March 16, 2020 we have extended those offers to be active until December 15, 2021.

What is happening with hotel offers?

Hotel offers will be based on availability to rated, qualified players.

What is happening with entertainment offers?

All entertainment offers have been cancelled at this time. As the situation continues to develop we will provide an update as soon as we can.

What is happening with dining offers?

Due to limited restaurant services, we will be temporarily pausing all comping and food offers.

When can I get my loyalty gift offer?

At this time the pots and pans loyalty gift is on hold. We will update eligible patrons as soon as we can with further information.

What Promotions will be offered?

Promotions and Tournaments have been temporarily paused.

How do I get your emails?

If you have not yet signed up for email communication, or have changed your email address please visit the Momentum Desk.

What is available for slots?

In order to maintain physical distancing measures you will notice that some machines have been turned off, chairs removed and clear protective barriers installed. Please enjoy playing safely, do not crowd around machines and respect physical distancing rules. Machines are sanitized regularly and wipes are also readily available for you to wipe down your machine.

Can people in the same group stand next to each other and play Slots/Electronic Gaming Machines?

Yes, people from the same household can sit together to play.

What do I do with expired cash out vouchers?

You can bring an expired cash out voucher to the Cage and Coin to be redeemed until October 20, 2021.

What is available for Table Games?

Electronic table games are available for you to enjoy at Fallsview Casino Resort and Casino Niagara. These Dynasty games include Roulette, Blackjack, Mini Baccarat and Sic Bo. Fallsview will begin to offer limited blackjack, baccarat and single zero roulette in the Salon Privé on July 30. More table games and game types will be available beginning August 8th. Casino Niagara will not offer Table Games or poker during the initial stages of our re-opening.

What is available for dining?

At Fallsview Casino the following dining amenities are available:

  • The Falls Deli menu will be served in the Grand Buffet to allow for physical distancing, 11AM – 10PM, 7 days a week
  • Infinity Bar, 9AM – 2AM (last call at 1:45AM)

What safety precautions are taking place in dining areas?

Disinfection of all high touch services are our top priority in our dining outlets. Dining tables, bar tops, stools and chairs are disinfected after each use. Condiments will be served in single use containers and menus will be single use or digital.

Is the Buffet Open?

Our buffets will remain closed until it is safe to re-open.

Is there an Ignite and above express dining line?

Yes, there is an express line available for Ignite and above cardholders.

Is the VIP Lounge open?

The VIP Lounge (formerly the Platinum Lounge) will be closed during our initial re-opening stages.

Are there Galleria dining options open?

Yes, some dining amenities in the Galleria are open. Please check with the individual establishment for hours, and health and safety precautions.
Sit-in dining in the Galleria has been adjusted to accommodate physical distancing. Please do your part to physical distance while in line and dining.

Can I get takeout?

Takeout is available from select Galleria Dining amenities.

What safety precautions are taking place at the hotel?

For daily cleaning of rooms, guests will be required to leave the rooms. Rooms will be vacuumed daily, wet wiping with disinfectant will be completed and each room will be fully cleaned after each guest use. All hard surfaces in the room and bathroom will be disinfected including:

  • Desks, counter tops, tables and chairs
  • Phones and remotes
  • Thermostats
  • Cabinetry, pulls and hardware
  • Doors and doorknobs
  • Bathroom vanities and accessories
  • Bathroom fixtures and hardware
  • Windows, mirrors and frames
  • Lights and lighting controls
  • Closets, hangers and other amenities
  • Individual amenities such as hand soap, bath soap, shampoo, conditioner and hand sanitizer will be available in each room and extra pillows and blankets will be available upon request.
  • Drinking glasses and coffee mugs will be replaced with a single use paper cups.


  • Hotel information will be available on our TV system and all reusable collateral has been removed from hotel rooms.

    Is the Spa, Pool and Fitness Centre open?

    No, at this time the Spa, Pool and Fitness Centre will remain closed.

    Can I order room service?

    Yes, room service is available daily for breakfast only from 7:00AM to 12:00PM.

    What precautions are in place in the Galleria?

    Our Fallsview Galleria has been transformed and there is now more room in our shopping streetscape for you to pick up your favourite items. To ensure physical distancing is possible within individual amenities there will be a limited number of guests allowed in at a time. Not all stores and services may be open and store hours may change without notice. Please visit the Galleria page for store details.

    What entrances are open?

    Guest are only able to enter through the main entrance at Fallsview Casino Resort.

    Do I have to wear a mask?

    Masks are required as per the Niagara Region Bylaw in all indoor spaces by all visitors over the age of 5.

    Can patrons sit and eat in the Galleria dining area?

    Yes, seating is available in the Galleria dining area and has been adjusted to accommodate physical distancing. Please do your part to physical distance while in line and dining.

    What is happening with Entertainment?

    All Entertainment at Fallsview Casino is currently paused. Entertainment will resume when permitted by the Province. As this remains a fluid situation, please continue to visit our website and the specific artist page for updates on performances and ticket information.

    I have tickets to a cancelled show, what now?

    For purchased tickets, please visit your original point of purchase for a full refund. If purchased through Ticketmaster online, refunds will be processed automatically. For cash purchases made at the Fallsview Box Office, refunds will be available when the Box Office re-opens.

    I have tickets to a rescheduled show, what should I know?

    All tickets that were purchased for the original date will be honoured. We encourage you to hold on to these tickets. Those not able to attend the new show dates are eligible for a refund at the original point of purchase. If purchased online through Ticketmaster you will be able to self-serve the refund through your My TM Account. For cash purchases made at the Fallsview Box Office, refunds will be available when the Box Office re-opens.

    When is the new Entertainment Centre opening?

    An opening date has not been confirmed and will happen when allowed by the Province.

    Will there be live music at Fallsview Casino or Casino Niagara on weekends?

    No, at this time there will be no live music available.

    ​​​​

    Show Listings:

    March

    Date Entertainer Venue Status
    18 Rodney Atkins Avalon Rescheduled: Mar 5, 2022
    19 Styx Avalon Cancelled
    23 & 24 Tony Orlando Avalon Rescheduled: Jan 17 & 18, 2022
    25 & 26 Sebastian Maniscalco Avalon Cancelled
    27 Chris Young Avalon Cancelled
    28 Kathleen Madigan Avalon Rescheduled: Feb 5, 2022
    31 Alice Cooper Avalon Cancelled

    April

    Date Entertainer Venue Status
    2 Brad Paisley Entertainment Centre Rescheduled: May 28, 2022
    3 Larry the Cable Guy Entertainment Centre Rescheduled: May 5, 2022
    9 Jason Derulo Entertainment Centre Cancelled
    11 A Thousand Horses Avalon Postponed
    14-22 Jersey Nights Avalon Cancelled
    24 Chelsea Handler Entertainment Centre Cancelled
    25 Uncle Kracker Avalon Rescheduled: Nov 6, 2021
    26 Zucchero Entertainment Centre Rescheduled: Oct 3, 2021
    30 Joe Nichols Avalon Rescheduled: Nov 13, 2021

    May

    Date Entertainer Venue Status
    1 Alison Krauss Entertainment Centre Cancelled
    2 George Thorogood Avalon Rescheduled: May 19, 2022
    6-13 Magique Avalon Cancelled
    7 Of Monsters & Men Entertainment Centre Cancelled
    15 ZZ Top & Cheap Trick Entertainment Centre Rescheduled: May 6, 2022
    17 Diamond Rio Avalon Rescheduled: Mar 26, 2022
    19-21 5th Dimension Avalon Rescheduled: Oct 12 - 14, 2021
    23 OK Go Avalon Rescheduled: Dec 18, 2021
    27 Josh Turner Avalon Rescheduled: Apr 23, 2022
    30 Sara Evans Avalon Rescheduled: Feb 19, 2022
    31 Joey Yung Entertainment Centre Rescheduled: April 24, 2022

    June

    Date Entertainer Venue Status
    3 Randy Houser Avalon Rescheduled: Apr 13, 2022
    4 Kesha Entertainment Centre Cancelled
    5 REO Speedwagon Entertainment Centre Rescheduled: Dec 10, 2021
    9-18 Legends in Concert Avalon Cancelled
    10 & 11 Dierks Bentley Entertainment Centre Cancelled
    20 Paul Anka Entertainment Centre Rescheduled: Nov 6, 2021
    20 Eli Young Band Avalon Rescheduled: Sep 11, 2021

    July

    Date Entertainer Venue Status
    4 Tower of Power Avalon Cancelled
    31 Iliza Entertainment Centre Rescheduled: Jan 13, 2022

     


    Have more questions? 

    Please email us using the form on the Contact Us page