Niagara Casinos COVID-19 Update

Safety Guidelines & Updates

NOW OPEN!

In accordance with the Province of Ontario, as of March 21, 2022, masks and/or face coverings will not be required when visiting the casino floor, indoor dining establishments and live entertainment. Niagara Casinos respects an individual’s choice to continue wearing a mask after this date.

Please note, if wearing a mask to enter the gaming floor, you will be asked to temporarily remove the mask for identification purposes.

Our health and safety protocols will still be in place to ensure that Niagara Casinos remain safe to stay, safe to dine, and safe to play!

 

What are the hours?

Fallsview Casino Resort is open 24/7.

What entrances can be used for guests?

Guests are able to enter through all exterior entrances and from the parking garage.

Will there be capacity limits?

We are operating at 100% capacity in accordance with Ontario public health guidelines.

Is the self-parking garage open?

Yes, the self-parking garage remains open and parking rates will apply. Payment can be made by cash, credit or debit upon exit.

Parking levels 1 and 2 from the Murray Hill entrance are available to Ignite members and above. Ascend and above members can also park on level 3 from the Fallsview Boulevard entrance. General parking is available on levels 5 and above. If you are not an Ignite member and above, or a Core member who have received complimentary parking offers, you will need to pay for parking before you leave. Parking rates will fluctuate and rates will be determined at the time of departure.

I am a Momentum member, do I still have to pay for parking?

Beginning January 31 at 8am, Ignite and above members, and Core members who have received complimentary parking offers can swipe their Momentum card for free parking.

Can guests earn free parking?

Parking is complimentary for Ignite members and above, and Core members who have received complimentary parking offers. All other customers are required to pay for parking. Rates will fluctuate based on day of the week. Core members are encouraged to log into their My Momentum account online to check their eligibility on complimentary parking offers.

Is Valet open?

Valet service is unavailable until further notice.

Can I pay with Cash in the casino?

Cash is accepted in the casino, but to increase safety, we’re encouraging contactless methods of payment (tapping credit or debit cards) instead of cash.

Is the PlaySmart Centre open?

Niagara Casinos has an ongoing commitment to responsible gambling. The PlaySmart Centre will be open with the same health and safety requirements as the rest of the property.

Will buses be running?

Our Safeway bus program is now available. To book your trip visit www.safewaytours.net or call 416-593-0593.

What are the Call Centre hours?

The Call Centre is open daily from 7am-3am.

Will I need to provide proof of COVID-19 vaccination to enter?

In accordance with the Province of Ontario, as of March 1, 2022 proof of being fully vaccinated against COVID-19 will no longer be required to enter the casino floor, indoor dining establishments and live entertainment venues.

What Health & Safety Precautions should I expect to see when I return?

  • Enhanced cleaning procedures across property
  • Easy access to hand sanitizer and sanitizing wipes

What are my responsibilities when visiting?

  • Stay home if you are not feeling well
  • Cover your mouth & nose when sneezing or coughing. If you use a tissue, put it in the garbage and wash your hands or use hand sanitizer right away
  • Wash your hands often for at least 20 seconds with soap and water or use alcohol-based hand sanitizer. Avoid touching your eyes, nose and mouth with unwashed hands

Do I need a face mask or covering?

No. As of March 21, 2022, masks and/or face coverings will not be required.

Niagara Casinos respects an individual’s choice to continue wearing a mask after this date.

Please note, if wearing a mask to enter the gaming floor, you will be asked to temporarily remove the mask for identification purposes.

What if a guest seems to be exhibiting symptoms?

If a guest begins to exhibit symptoms of COVID-19 while on the property, Security will be notified immediately and they will be isolated until they can safely leave, and the local public health authorities will be notified.

What happens if there is a positive COVID-19 case confirmed on property?

If a positive COVID-19 case is confirmed on property, enhanced disinfection procedures will occur, and Niagara Casinos will follow all recommended directives and actions by Ontario Public Health and Niagara Region Public Health and Emergency Services.

Where can I learn more about the Momentum Program?

The Momentum Desk and VIP Services Desk at Fallsview are ready to help you with all of your Momentum questions.

Why did you change the rewards program from Players Advantage Club to Momentum?

As new members to the Mohegan Gaming & Entertainment family, we wanted to offer you a program that offers a more personalized experience while you plan your trip and visit our properties. Momentum offers you more choices so that you can design your visit with us based on your individual interests. Mohegan Gaming and Entertainment’s reward program Momentum has won numerous awards and offers you more flexibility and choice for your rewards. Therefore, it is a great fit for us!

What happens to my Players Advantage Club membership?

Your PAC membership and card number will automatically transfer over to Momentum.

What happens with my PAC card?

You can continue to use your PAC card, as it will continue to work in the slot machines and at Table Games. You are not required to get a new card, but you are able to get a new Momentum card printed at the Momentum Desks (formerly the Players Advantage Club) or VIP Services Desk at Fallsview Casino Resort.

Why isn’t my PAC card working?

If you are having any issues with your PAC card, please visit the Momentum Desk and one of our associates will be able to assist you.

What is happening with my cards status?

Your status card at re-opening on January 31 will continue to be the same until September 30. It will not be lowered. Status Points will be reset to zero on April 1, 2022, but you will stay within your same card type. If you earn Status Points that qualify you for a higher card type before April 1, 2022, you will move up into a new card level when you earn additional status points and that card type will be extended after April 1, 2022. Qualifying periods are April 1 September 30 and October 1 – March 31. To view Momentum benefits, visit our overview.

What is happening with gaming offers?

If you had gaming offers active on your account as of March 16, 2020 we have extended those offers to be active until December 15, 2021.

What is happening to my Status Points?

Your status card at re-opening on Jan. 31st will continue to be the same until Sept. 30. It will not be lowered.

What if I earn Status Points that qualify me for a higher card type before April 1, 2022?

You can still move up into a new card level when you earn additional status points and that card type will be extended after April 1, 2022.

Will my Status Points be reset after April 1, 2022?

Yes, Status Points will be reset to zero on April 1, 2022, but you will stay within your same card type.

What are the qualifying card periods for Momentum?

Qualifying periods are April 1 – September 30 and October 1 – March 31.

What do I qualify for with my card level?

To view your benefits, click here: Momentum | Fallsview Casino Resort

What is happening with hotel offers?

As a Momentum Member, booking a hotel room has never been easier! With our new booking system, you can check to see what rooms you qualify for at your convenience. Hotel offers will no longer be loaded into your account, but instead, check the My Momentum booking system to see if you qualify for complimentary of discounted hotel rooms. Log in to your My Momentum account.

Not a Momentum member, you can book hotel rooms online.

What is happening with entertainment offers?

As we reintroduce Entertainment, please check your My Momentum account online for updates on available offers.

What is happening with dining offers?

Comps will not be available for the restaurants at this time.

When can I get my loyalty gift offer?

At this time the pots and pans loyalty gift is on hold. We will update eligible patrons as soon as we can with further information.

What Promotions will be offered?

For the most recent updates on promotions, view our Promotions page.

How do I get your emails?

If you have not yet signed up for email communication, or have changed your email address please visit the Momentum Desk.

What is available for slots?

Fallsview Casino offers more than 3,500 slot machines for you to enjoy. We have recently added an additional 365 slot machines in the newly expanded gaming floor space, where it was once the 365 Club and retail space. Machines are sanitized regularly and wipes are also readily available for you to wipe down your machine.

What is available for Table Games?

Limited table games are available at Fallsview Casino. Limited Blackjack, Baccarat and Single Zero Roulette are offered in the Salon Privé. On the main gaming floor, limited table games are available for Roulette, Spanish 21, Casino War, Blackjack, Blackjack Switch, Mississippi Stud Poker, Three Card Poker, Ultimate Texas Poker, Mini Baccarat and Face Up Pai Gow Poker. Please note offerings are subject to change.

Casino Niagara's Poker Room offers 18 tables and is open noon to 4:00am!

Additional, but still limited table games and game types will be available as we gradually re-open.

Niagara Casinos does offer Dynasty electronic games that allow you to play your favourite table games with the ease of a slot machine. Dynasty combines a live table games dealer with personal electronic betting terminals for an exciting gaming feature. Dynasty games are available to play Blackjack, Baccarat, Roulette and Sic Bo at both Fallsview and Casino Niagara.

What is available for dining?

    Our new restaurant hours are:
  • The Falls Deli (served in the Grand buffet): Sun- Thur: 8am - 10pm, Fri-Sat: 8am-2am.
  • Noodle Bar: 12pm - 2am daily
  • Sushi Bar: 5pm - 12am daily
  • Ponte Vecchio: 5pm to 10pm daily
  • 21 Club: Thursday - Sunday from 5pm to 10pm
  • Splash Bar: Friday & Saturday from 6pm to 2am, and Sunday, February 20th from 6pm to 2am.
R5 and Golden Lotus are temporarily closed.

Limited restaurants in the Galleria will be open and are required to follow the property safety measures that we have established and those required by the Province of Ontario. Please visit our Restaurants list for all the Galleria restaurants that are open and their hours. The food court seating area will be available daily until 11pm. Please note that restaurant hours may change without notice.

Will food and Beverage be available on the gaming floor?

Yes, food and beverage is available on the gaming floor.

The Infinity Bar will be open daily for beverage service on the gaming floor with alcohol service from 9am - 2am.
Splash Bar will be open Fridays and Saturdays 6pm - 2am

What safety precautions are taking place in dining areas?

Disinfection of all high touch services are our top priority in our dining outlets. Dining tables, bar tops, stools and chairs are disinfected after each use. Condiments will be served in single use containers and menus will be single use or digital.

Is the Buffet Open?

Our buffets will remain closed until it is safe to re-open.

Is there an Ignite and above express dining line?

Yes, there is an express line available for Ignite and above cardholders.

Is the VIP Lounge open?

The VIP Lounge (formerly the Platinum Lounge) will be closed during our initial re-opening stages.

Are there Galleria dining options open?

Yes, some dining amenities in the Galleria are open. Please check with the individual establishment for hours, and health and safety precautions.

Can I get takeout?

Takeout is available from select Galleria Dining amenities. Click here for updated hours : Dining | Fallsview Casino Resort

What safety precautions are taking place at the hotel?

For daily cleaning of rooms, guests will be required to leave the rooms. Rooms will be vacuumed daily, wet wiping with disinfectant will be completed and each room will be fully cleaned after each guest use. All hard surfaces in the room and bathroom will be disinfected including:

  • Desks, counter tops, tables and chairs
  • Phones and remotes
  • Thermostats
  • Cabinetry, pulls and hardware
  • Doors and doorknobs
  • Bathroom vanities and accessories
  • Bathroom fixtures and hardware
  • Windows, mirrors and frames
  • Lights and lighting controls
  • Closets, hangers and other amenities
  • Individual amenities such as hand soap, bath soap, shampoo, conditioner and hand sanitizer will be available in each room and extra pillows and blankets will be available upon request.
  • Drinking glasses and coffee mugs will be replaced with a single use paper cups.


  • Hotel information will be available on our TV system and all reusable collateral has been removed from hotel rooms.

    Is the Spa, Pool and Fitness Centre open?

    Our Fitness Centre and Pool will be open 7am to 9pm daily. All guests using the pool must be 12 years of age or older unless accompanied by a parent or his agent who is not less than 16 years of age. Guests are required to obtain a key for daily usage. At this time the Spa will remain closed.

    Can I order room service?

    Yes, room service will be available from 7am to 11pm daily.

    What precautions are in place in the Galleria?

    The Galleria has been transformed and there is now more room in our shopping streetscape for you to pick up your favourite items. Not all stores and services may be open and store hours may change without notice. Please visit the Galleria page for store details.

    What entrances are open?

    Guests are able to enter through all exterior entrances.

    Can patrons sit and eat in the Galleria dining area?

    Yes, seating is available in the galleria dining area. The food court seating area will be available daily until 11pm.

    What is happening with Entertainment?

    Please continue to visit our website and specific artist pages for updates on performances and ticket information.

    All previously announced shows will continue as scheduled. Purchased tickets for these performances will be honoured, comp ticket holders should log into their My Momentum account online or call 1-877-376-9722 and speak to one of our call centre associates who will be able to help with ticket information and availability.

    I have tickets to a cancelled show, what now??

    For purchased tickets, please visit your original point of purchase for a full refund. Comp tickets booked prior to closure are void and will not be valid for these shows, however Momentum members can view eligible ticket offers on their My Momentum account online. In addition to newly announced performances, all re-scheduled shows can be found at www.fallsviewcasinoresort.com.

    I have tickets to a rescheduled show, what should I know?

    For purchased tickets, please visit your original point of purchase for a full refund. Comp tickets booked prior to closure are void and will not be valid for these shows, however Momentum members can view eligible ticket offers on their My Momentum account online. In addition to newly announced performances, all re-scheduled shows can be found at www.fallsviewcasinoresort.com.

    When is the new Entertainment Centre opening?

    An opening date has not been confirmed. Please visit our website for updates.

    Will there be live music at Fallsview Casino or Casino Niagara on weekends?

    No, at this time there will be no live music available.

    What COVID-19 restrictions will I need to adhere to for entry into a Fallsview Casino Resort Entertainment venue?

    The following safety measures are in place in accordance with Ontario Public Health mandates:

    • We strongly encourage contactless entry by choosing mobile tickets for your method of delivery. Mobile tickets can be presented on a digital device or accessed through the Ticketmaster app
    • We ask that you use the sanitizer provided at entry. Sanitizer can also be found at designated points throughout the property.
    • The Theatre lobby and washrooms are accessible. Bars and concessions remain closed until further notice.
    • Enhanced cleaning measures have been put into place before, during and after each performance. Common contact surfaces and washrooms are regularly sanitized by our team.
    • Moving forward, all purchased tickets for Fallsview Casino’s venues will be delivered digitally and will be scanned from fans’ mobile device at the venue to maintain a contactless experience.
    • Patrons are asked to leave any backpacks or large bags at home. Only small purses will be permitted into the Venue.

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    Have more questions? 

    Please email us using the form on the Contact Us page