FallsviewSocial™ FAQ's

General Information

What is FallsviewSocial™?

The FallsviewSocial™ Social Gaming App is an entirely free-to-play online desktop and mobile app game. At no time throughout your play are you required to use real money or provide any sort of payment information. However, if you wish to further your play, you have the option to purchase additional chips

Where can I play the FallsviewSocial™ Social Gaming App?

The FallsviewSocial™ app is available on desktop and mobile devices and can be accessed using the following website URLs:

How do I create an account?

Upon accessing the casino games portion of the FallsviewSocial™ app a welcome box will pop up requesting your email address. Simply enter your email address, check you agree to the Terms of Service & Privacy Policy, the age requirement and self-exclusion check and click on Submit. An activation email will be sent, click on the link in the email to create a password and complete setting up your account. If your account is not activated, you will not have access to all the features. Please note that the only special characters allowed in passwords are !@#$%.

I had a PlayFallsview™ account. Do I need to register a new account?

Use the same email address that you registered with PlayFallsview™ to log in to FallsviewSocial™ and your chips, coins and levels will be transferred over.

How can I transfer my progress to another device?

If you are using a desktop or laptop computer, go to https://fallsviewsocial.com and log in with your email and password to access your account. If you are using the app on a mobile device, open the app and enter your email address. You will receive an email with an activation code. Once you enter the activation code on your new device, your account will be available there.

My password resets every time I log in. What do I do?

Your password will not save if your browser is set to private browsing or incognito mode. Having this option on will encrypt your data and prevent the game from saving it properly.

Also, certain game data and information, such as your password, are saved in your cache, cookies, and browser history. Clearing these locations too often will subsequently delete your saved information as well. It is suggested to only clear these when your browser’s performance begins to slow.

Can my device play Fallsview Casino’s Social Gaming App?

You can view the minimum system requirements for all devices below, to ensure you have an optimal and steady playing experience. Devices that do not meet these requirements may be subject to performance issues.

Minimum system requirements for playing on Desktop

FOR WINDOWS:

  • Internet Explorer - Version 11 & above
  • Google Chrome - Version 71 & above
  • Microsoft Edge - Version 17 & above
  • Mozilla Firefox - Version 66 & above

FOR APPLE:

  • Mac OS 10.12 or above
  • Google Chrome - Version 73 & above
  • Safari - Version 12 & above

Minimum system requirements for playing on Smartphones & Tablets

FOR ANDROID:

  • Android 7 or above + 3gb of RAM
  • Google Chrome - Version 71 & above
  • Samsung Internet - Version 7.2 & above

FOR APPLE:

  • iOS 11 or above + 2gb of RAM
  • Google Chrome - Version 73 & above
  • Safari - Version 11 & above

Playing

I disconnected from a game and I can’t continue. What do I do?

If you’ve just disconnected from a game, you should ask yourself the following questions:

  • Does my device meet the system requirements stated above in the FAQ?
  • Am I on a stable network connection/reception?
  • Do I have private browsing/incognito mode turned off?

If you have answered “yes” to all of the above questions and are still having difficulties in accessing the games, then please contact us with as much relevant information and screenshots as possible for research and review. You can find out how to contact us below in the “Support” section of the FAQ.

What are tournaments and how do they work?

Tournaments are miniature competitions between you and other players. Every spin that you make during a tournament will be added to your score based on your win amounts. Those that place in the top three when the tournament is over will receive an additional chip prize.

Tournament rules and behaviors are as follows:

  • With each spin in the tournament FallsviewSocial™ adds chips to the tournament prize pool.
  • Players are ranked based on the amount that they win during the tournament duration.
  • The top three players will split the prize pool.

What is Happy Hour?

During a Happy Hour, all games will be unlocked and available for play even if normally your player level is not high enough. Examples include, but are not limited to, All Games Unlocked, Double XP, or Double Loyalty Coins.

What are experience points/XP?

Experience points (often abbreviated to exp or XP) is a unit of measurement used to quantify player progression towards your next player level.

What is the Piggy Bank?

The Piggy Bank Promotion introduces you the opportunity to buy virtual chips to continue your play within the app. As you spin, the chips saved in the piggy bank increases. If you do not break after reaching the cap value set, chips will no longer be added to the piggy bank. Redemption is for play in the social app only.

Loyalty Coins

What are Loyalty Coins?

Loyalty Coins are a special in-game reward only obtainable by playing in the app. Loyalty coins are not earned based on the outcome of a game.

How do I earn Loyalty Coins?

You can earn loyalty coins in few different ways in the app:

  • Based on the number of times a game is played in the app
  • By returning to the app on consecutive days
  • By purchasing virtual chips in the app

What can I do with Loyalty Coins?

You can exchange a minimum of 5,000 Loyalty Coins for 300,000 virtual chips. Conversion can be done by clicking on your profile image, selecting the conversion tab, and hitting the convert button.

Social Gaming

What do friends do in the FallsviewSocial™ social gaming app?

Having lots of friends on the FallsviewSocial™ app gives you the opportunity to gift them with a free gift of 20,000 chips daily, and they can even send you the same in return.

I still have gifts in my inbox. Why can’t I redeem them?

Unless there is a gift-related event that states otherwise, the maximum limit of redeemable gifts per day is three total.

Why don’t I have any gifts in my inbox?

Gifts are only receivable if people on your friends list have sent them to you. Since gifts are not a guaranteed daily reward, it is possible that no one on your friends list sent gifts out.

How many people can I send gifts to/redeem daily?

Once you connect with friends, you can send a maximum of one gift to 50 different friends of your choosing per day. If your friends have sent you gifts, you can redeem a maximum of three gifts per day.

Support

I’m still having difficulties after self-checking my device and network. What do I do?

When contacting support, please provide us with the following details with as much relevant information and screenshots as possible:

  • Device details (desktop browser and version/iOS or Android model and version)
  • Name of game(s)
  • Registered email address

You will receive an email receipt from, help@playfallsview.zendesk.com if you have successfully submitted an inquiry.

I was charged for a purchase I made but didn’t receive the chips. What do I do?

When contacting support, please provide us with the following details with as much relevant information and screenshots as possible:

  • Registered email address
  • Receipt

You will receive an email receipt from, help@playfallsview.zendesk.com if you have successfully submitted an inquiry.

I want to make a refund for a purchase I made. How do I do that?

If your purchase was made through an iOS device, you will need to contact Apple support directly.

If your purchase was made through the desktop or Android device, please make sure your account balance has as much or more chips as your purchase available for a refund and provide us with the following details for research and review:

  • Registered email address
  • Receipt

You will receive an email receipt from, help@playfallsview.zendesk.com if you have successfully submitted an inquiry.

I want to send in some feedback or write in a complaint. Who do I send that to?

Our team that works on the FallsviewSocial™ app are always open to some constructive criticism and welcome any thoughts and suggestions that could be used to improve the overall experience. If you feel that there is something that is lacking or needs to be addressed, feel free to write in about it.

Use our contact form to forward any feedback or complaints.

My problem isn’t listed in the FAQ. What do I do?

When contacting support, please provide us with as much relevant information and screenshots as possible and any of the below details that are applicable to your inquiry:

  • Device details (desktop browser and version/iOS or Android model and version)
  • Name of game(s)
  • Receipt
  • Registered email address
  • Your intended resolution

You will receive an email receipt from, help@playfallsview.zendesk.com if you have successfully submitted an inquiry.