Guest Services

Whatever your desire, the staff at Fallsview Casino Resort are here to assist you. From dining reservations, concert tickets, booking a round of golf, tempting your taste buds at an award-winning winery, relaxing at the spa, or simply looking for directions, we are here to take care of you.

Bell Desk

24-hour Bell Service is available in our hotel lobby.

Room Service

We offer 24-hour in-room dining. Menus are available in each guest room.

Valet Parking

For your convenience we offer fast and affordable valet parking. Simply drive into the valet entrance off of Fallsview Boulevard and our friendly valet attendants will take it from there. Present your valet ticket on the way out and your car will be with you shortly. Please note, visitors with handicap license plates and/or mirror tags receive a 50% discount on valet parking.

On-Site Self Parking

We're proud to offer ample on-site self-parking in our covered parking garage. Access to the 3,000-space structure is simple. There are three conveniently located entrances: two off of Fallsview Boulevard and the other off of Murray Street. During your visit if you sign up for Players Advantage Club membership and use your card while playing slots or table games you can earn FREE parking. It's that easy!

Special Needs Access

The hotel has accessible rooms that are equipped with hand rails, doorbells, lowered peep holes, and bath & shower benches. Wheelchairs are available on request. TDD/TTY is available and installed on your guestroom phone by request. We also have vibrating alarm clocks for the hearing impaired.